Thanks for shopping at Foam N’ More and Upholstery.
For sanitary reasons, all foam products, even orders that aren’t custom made, are not nonreturnable once package has been opened.
Can I cancel order if I change my mind?
If production has not started yes.
If production has begun but did not ship out yet there are 2 situations:
*Custom orders cannot be canceled or changed once production has begun.
*Anything that is not a custom order will have a 30% restocking fee.
What is a custom order?
Anything that is made to order is considered “custom order” such as:
* Foam Mattresses and Covers
* Acoustic Foam
* Pole Bumpers
* Custom foam cutting such as using the custom cut calculator
* Any sheet sizes that is cut down into unique size not listed on the web site to reduce shipping cost
* Thicknesses that is 6” or more
* Medical Foam
* Waterjet Cutting and CNC cutting
* Round Beds frames
* Cornice and Headboards
* Cubes or small square and rectagle foam pieces
* Round bolsters and angle back bolsters
What is a non-custom order?
* Open Cell Foam Sheet Sizes: 82” x 76”, 36” x 82”, 24” x 82” with thicknesses of 1”, 2”, 3”, 4”, 5” and 6” thick.
* Drain Dry Foam, Charcoal Firm and Charcoal Regular Foam, Closed Cell Foam:
Large Full sheets only is a non-custom order. Anything smaller is custom. Thicknesses that are not listed on the web site is also concerted “custom”.
If a non-custom order is delivered, can I return it?
If your order is not a custom cut order you have 5 calendar days from the date of delivery to notify Foam N’ More and Upholstery of your request for a return, via email or phone call. Foam N’ More will send you return authorization receipt and instructions on how to return your item back.
To be eligible for a return, your item must be unopened, unused and returned in the same condition that you received it. For sanitary reasons, there will be no exceptions.
All unopened (non-custom) merchandise may be returned, (excluding shipping/handling costs, Paypal or Billpoint fees). The customer is responsible for all shipping charges both ways. For items with shipping included in the price, the customer is responsible for the actual cost of shipping and handling. Then an additional restock fee of 30% would apply for the foam purchase price. All claims for damage or defects must be made at time of delivery with carrier.
Once we receive your item, we will inspect it and notify you that we have received your return.
If your return is approved, we will initiate a refund to your credit card or original method of payment (excluding shipping and handling, and payment processing fees). Again, all returns will incur a 30% restocking fee.
Orders received damaged or not correct:
Foam N’ More will not be responsible for any misshaped foam or wrong sizes problems after 2 weeks of delivery date. Please make sure you open your package right away and check the shape and sizes. The reason why is there is no way of confirming how your product was storge after receiving. Also, it’s hard for our quality management to remember custom order after 2 weeks. All orders are checked before shipping out. We appreciate your understanding in this matter.
If a replacement needs to be shipped out, we will ship the same way. We do not overnight or expedite shipping with UPS for this situation.
If the shipping company damaged the package. Please do not open packages. Take photos and email for the next steps. We will file a claim with UPS and re-ship order ASAP.
If foam size is not correct, please check 2 things before contacting us:
1. Open package right away when receiving package. For all open cell foam please give the foam time to expand to correct shape. We recommend 2 to 4 days.
2. Please make sure you read the product page for our exact tolerances on each type of foam. If the sizes do not match the tolerance on that product page, please see out Shipping Policy and Warranty Policy.
If you have any questions on how to return contact us at:
Please e-mail us at: [email protected]
Phone: (248) 284-0002
We are located at: