Please feel free to call or email us with what you wish to order and provide your full shipping address so we can give you a complete price for product plus shipping fees.
Shipping costs vary based on your location, and the size and weight of your particular order. We are shipping from our workroom located in Clawson, Michigan.
Due to the myriad of combinations of foam you may choose to order, at the time of checkout, the displayed shipping cost is an estimate. When your order is processed, the final shipping cost is confirmed. Should the shipping cost exceed the $23.00 fee assessed at checkout, you will be contacted via email to either provide authorization of the additional shipping cost or cancel the order. In the event shipping is less than $23.00, Foam N’ More will refund the difference. By using our check-out process you acknowledge our adjustable shipping process.
All small package items are shipped UPS. Once your order ships out, UPS will email you a tracking number. UPS may not require a signature but if they do please inspect the package before signing. For any missing packages please check with your neighbors to make sure UPS did not miss delivery before you file a claim.
For larger orders, we may ship with a freight carrier. The carrier will be delivering it at the shipping dock, garage, or front door. When shipping freight there is always a chance the freight might be damaged, if this is ever the case please inspect the pallet before signing. We put extra foam to protect your merchandise so please don’t mistake this as part of your order. If it is just the pallet (and the extra foam protector) that is damaged and not your merchandise please have the driver sign stating that just the pallet is broken and keep your order.
If you see that your merchandise might be damaged please ask the driver if you can open the pallet a little more to confirm that merchandise is damaged. If you cannot use your merchandise because it is damaged please refuse the fright and it will come back to Foam N More. PLEASE TAKE PICTURES OF THE DAMAGE! When taking the picture please make sure you get up close and far away.
If you sign for the freight you are signing to accept the freight as is and Foam N More will not be able to make a claim.
If you have any other questions or need any more information please email or call to let us know.
We vacuum pack the foam with all open-cell foams to reduce shipping costs. All Vacuum packed packages should be opened right away for best results and quicker recovered results. The longer you keep the foam compressed in the package the longer it takes for the foam to expand and may not come back to its original shape and size.
Once you’ve opened the package please give the foam 1-2 days to come back to its original shape. It will look a little misshaped and not measure to correct size until after you let it expand back out. Please contact us for any misshaped foam that has not come back to its original shape within 2 days after opening the package. Please supply us with photos of your package so that we can assess it and get the order corrected for you.
Once photos are emailed please call us right away to confirm that we have received the photos. All photos of misshaped foam must be emailed to us within 2 weeks upon delivery date. Foam N’ More will not be responsible for any misshaped foam problems after 2 weeks upon delivery date.
Foam N’ More will not be responsible for any missing pieces for more than 2 weeks upon delivery.
Foam N’ More does not guarantee shipping dates unless a rush fee is applied. Our ship dates are only estimates and we will not be responsible if its ships out late or you do not get it in time. If a replacement needs to be shipped out, we will ship the same way. We do not overnight or expedite shipping with UPS for this situation.
If you have any questions on how on your item to us, contact us at:
Please e-mail us at: [email protected]
Phone: (248) 284-0002
We are located at: