Return & Refund Policy
Return & Refund Policy
Thanks for shopping at Foam N’ More and Upholstery.
If you are not entirely satisfied with your purchase, we're here to help.
THERE ARE NO RETURNS ON CUSTOM CUT FOAM ORDERS
Custom cut foam pieces, custom cut waterjet packaging foam, foam mattresses, wedges and pole bumpers are custom made to your specifications and therefore are not returnable for any reason. Orders cannot be canceled or changed once production begins.
If your order is not a custom cut order you have 5 calendar days from the date of delivery to notify Foam N’ More and Upholstery of your request for a return, via email or phone call. Foam N’ More will send you an Return Authorization receipt and instructions on how to return your item back.
To be eligible for a return, your item must be unopened, unused and returned in the same condition that you received it. For sanitary reasons, there will be no exceptions.
Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.
All unopened (non custom) merchandise may be returned for a full refund of the purchase price, (excluding shipping/handling costs, Paypal or Billpoint fees). The customer is responsible for all shipping charges both ways. For items with shipping included in the price, the customer is responsible for the actual cost of shipping and handling. Then an additional restock fee of 20% would apply. All claims for damage or defects must be made at time of delivery with carrier.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment (excluding shipping and handling, and payment processing fees). All returns will incur a 20% restocking fee.
All claims for damage or defects must be made at time of delivery with carrier.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at:
Please e-mail us at: firstname.lastname@example.org
Toll Free Phone: 866-212-6552
Fax: (248) 284-0008
We are located at: